Privacy Notice


How we use your information

Twisted Jukebox is committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information.
This privacy notice tells you what to expect when Twisted Jukebox collects personal information. It applies to information we collect about:
1. Visitors to our Website
2. People who use our service and sign up to download music


1. Visitors on our website.

We currently do NOT use any software or apps to collect data when people visit our website. We do not use cookies, retartgetting pixels or analytics.


2. People who use our service and sign up to download music

Our download service is only available to clients who work within the Television, Advertising, Radio, Film or Film trailer production indsutry. When you sign up for this service, please do so using your work email address and work contact information. Your data is then held by our 3rd party player supplier Harvest media, who are a GDPR compliant company. No personal data is held by us at Twisted Jukebox.

We have to hold the details of the people who have requested to use our download service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information we hold about people who have requested to download music from us, to inform them of new music releases placed on the player. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.
To cancel subscription and have all data deleted, or request what data we hold on you please click on the 'Need Help' link below to email our data oficer. We will either supply or delete data (depending on which option you request, within 10 working days.)


If you email us:

We use Transport Layer Security (TLS) to encrypt and protect email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.


If you Direct message us in social media:

If you contact us via direct message on a social media platform, your data remains within the social media platform and we will never use that information to contact you in any way other than to reply to your original message.


Twisted Jukebox Newletter:

We no longer send out a monthly newsletter and all data held on our old email list has been deleted.


Need help? Click here to contact our Data Officer


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